Privacy Policy
Effective Date: 1 January 2025
1. Introduction
Welcome to www.alcomsecurity.com.au (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.alcomsecurity.com.au (“the Website”).
By using our Website, you consent to the collection and use of your personal information in accordance with this Privacy Policy.
2. Personal Information We Collect
We may collect personal information from you when you use our Website, subscribe to our newsletter, or contact us. The types of personal information we may collect include:
- Name
- Email address
- Phone number
- Address
- IP address and browser information
- Any other information you voluntarily provide to us
3. How We Use Your Personal Information
We may use your personal information for the following purposes:
- To provide and improve our services and Website functionality
- To process transactions and payments
- To send you promotional material, updates, or newsletters (only if you have consented)
- To respond to your inquiries or feedback
- To analyze and improve the performance of our Website
- To comply with legal obligations
4. Disclosure of Your Personal Information
We may share your personal information with third parties under the following circumstances:
- With service providers who assist us in operating our Website and conducting our business (e.g., payment processors, IT support, marketing platforms).
- If required by law, regulation, or legal process (e.g., a court order or subpoena).
- If we believe that such disclosure is necessary to protect the rights, property, or safety of our company, users, or others.
We do not sell or rent your personal information to third parties.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small data files stored on your device that help us analyze how users interact with our site and improve functionality. You may adjust your browser settings to disable cookies, but this may affect your ability to use certain features of the Website.
6. Security of Your Personal Information
We implement appropriate physical, technical, and administrative security measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
7. Accessing and Correcting Your Personal Information
Under the Australian Privacy Principles (APPs), you have the right to request access to the personal information we hold about you and to request corrections to any inaccurate or outdated information. To request access or correction, please contact us using the details provided below.
8. Retention of Your Personal Information
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
9. Overseas Transfers
In some cases, we may transfer your personal information to third parties located outside Australia (e.g., cloud storage providers or international service providers). If we transfer your personal information overseas, we will take steps to ensure that it is protected in accordance with applicable privacy laws.
10. Children’s Privacy
Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated “Effective Date.” Please review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
Alcom Security Pty Ltd
35 Pintu Drive, Tanah Merah QLD 4128
Email: info@alcomsecurity.com.au
Phone: 07 3801 4500
